RETURNS & REFUND POLICY

All JoyKids solid wood products come with a 2-year structural warranty. For warranty claims, see our Warranty Policy.

Damaged or Faulty Products:

Inspect your products upon receipt and inform us within 30 days of delivery if there are any damages or faults. We offer replacements or refunds for major defects that make the product unfit for its purpose. Minor defects not affecting the product's overall quality will be reviewed case by case and a suitable solution, like a replacement part or compensation, will be offered. Contact us at info@joykids.com.au with order details and photos of the damaged product.


Minor Imperfections and Variations:

Since our products are made from sustainably sourced hardwood timber, variations in wood grain, color, and finish are normal and expected. For reasonable minor imperfections in color and grain, we can't provide returns or replacements.

Change of Mind

30-Day Money Back Guarantee
 If you've changed your mind after receiving your order, you are covered by our 30-Day Money Back Guarantee.To qualify:
  • Items must be unused, undamaged, and in their original packaging
  • Customer is responsible for: shipping costs & Restocking fee
  • Restocking fee of 10% applies to change-of-mind returns.

How do I return my goods?

  • Do not attempt to return your goods before contacting Joykids service team. We have specific procedures that need to be followed to ensure that the return proceeds smoothly.
  • Please contact our service team via info@joykids.com.au, attaching any relevant images/videos to help communicate any problems with the product.
  • Our service team will endeavour to respond within 3 business days with option/s for how to proceed. If the item needs to be returned, Joykids will arrange for the shipping.
  • Goods should be returned in their original condition in their original packaging within a reasonable time.