SHIPPING & DELIVERY
(AU )Christmas Order CUT OFF DATES:
|country: VIC/QLW/NSW||14 Dec|
|Country: SA||13 Dec|
|Country: WA||9 Dec|
(US )Christmas Order CUT OFF DATES: 15 Dec
Need your order quickly?
Opt for local pickup, select "Pick up" under delivery method (Free charge).
Collection Time: Mon - Fri (9 am to 5 pm), excluding weekends and public holidays.
Oversized or Bulky Items:
- Orders are shipped from Melbourne via Courier Please with tracking.
- Expect delivery in approximately 2 to 8 business days after receiving our fulfillment email.
United States (US):
- Orders are shipped from our US warehouse via FedEx or UPS Ground.
- This excludes deliveries to Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam, and Armed Forces Areas.
- Anticipate delivery in about 1 to 6 business days after receiving our fulfillment email.
- We ship bulk items only to individual or business addresses.
- Deliveries are made to the ground floor door of your building. The delivery driver cannot enter your home, and assistance is needed to take the product upstairs.
- Deliveries occur from Monday to Friday, between 9 am and 5 pm, excluding public holidays.
STANDARD DELIVERY (Excluding Bulky Items)
- Cost: $12.90 for Flat Rate Shipping
- All orders are shipped via Australia Post with tracking, excluding Oversized and Bulky items.
- Delivery Time: Please allow approximately 1-7 business days, depending on your location in Australia.
- For customers in Northern Territory and regional Western Australia, please allow up to 2 weeks for delivery.
Currently, we do not offer Express Shipping. If you have specific delivery date requirements, please don't hesitate to contact us.
Incorrect Address / Orders
- Once an order is placed, we cannot modify the details. If you made an error, please contact us, and we will attempt to halt your order. However, due to fast processing times, this is not guaranteed.
- While we do not accept liability for incorrect addresses, we will make every effort to accommodate changes when possible. To avoid any issues, please double-check your delivery address before finalizing your order.